Course script

The BIT Remote Telecaller Certification program by Baroda Institute of Technology is a comprehensive and job-ready training course designed for individuals aspiring to work as professional telecallers, especially in remote or freelance roles.

In today’s digital-first world, organizations—including educational institutions—require skilled communicators who can manage inquiries, follow up with leads, and convert prospects into clients or students. This course equips learners with all the essential skills needed to excel in telecalling roles, with a strong focus on CRM tools, voice process management, Tata Tele calling system, and WhatsApp-based drip marketing strategies.

Whether you’re a fresher, a part-time remote worker, or someone looking to enter the telecalling or education counseling industry, this course will give you both foundational knowledge and hands-on experience.

What You Will Learn:

• An introduction to BIT's website, services, and institutional offerings

• How to effectively use a CRM system for lead tracking, follow-ups, and conversions

• Practical training on Tata Tele calling, including product pitch, objection handling, and follow-up best practices

• How to plan and execute WhatsApp drip marketing campaigns to improve engagement

• Essential soft skills for communication, time management, and professionalism in a remote work environment

• Mock call exercises and real-world calling scenarios

• Assignments, quizzes, and feedback to help reinforce your learning